I have been hearing that Nigeria has a lot of hidden potential since I was a child.
I have heard it so much that it is now like a cliché.
Another cliché is that we are the giant of Africa.
These titles are accurate, but we have not been able to capitalize on these opportunities to make significant progress.
Our case is that of a living dog is better than a dead lion.
Or an active ant is better than a sleeping elephant
In this case, we are the sleeping elephant.
You’d need to be a hopeless optimistic to still see these opportunities amidst the chaos that we go through every day. Not just day to day life but also on social media.
But the facts are there
Nigeria is one of the leading oil producers. We have rich oil deposits; we have huge gas reserves. We have arable land and we have precious metals.
We have Lithium!
So regardless of the decision that the world takes as regards climate change, we should be all right.
We see all these information on paper – but the sad reality is that life is not lived on paper but on the streets. And the streets are not smiling.
If you pay attention, you will get enough negative stories to push you into depression if you are not careful.
But in the midst of it all, there are some glimmers of hope.
Hope.
That’s the only thing that can keep you going.
Because with hope, you can strengthen your faith and belief in better things to come.
I was talking to a mentor last week after being frustrated by people that we owed money and wondering why things are so tough. He told me that Nigeria is for those that are not waiting for things to be done for them. He said, if you are that kind of person, its best for you to Japa.
“But you are not that kind of person Usman. You are one of us. You make things happen”
I wish I could make my account balance happen.
This is coming from someone that left the UK to set up one of the biggest and most innovative real estate companies in Africa. I was encouraged.
I think that it is important to surround yourself with the right set of people. People that understand your struggle. People that believe in you and encourage you to do what you set out to do.
It is tough no doubt but people are making it happen and those people do not have 2 heads.
I follow some YouTube channels that celebrate developments in Nigeria- channels that share the stories of Nigerians that are doing great things amidst the chaos. I have discovered that apart from being inspired to keep moving, it also helps with my mental health.
Last week, an entrepreneur friend of mine called me to discuss partnership/ collaboration in our businesses. This is one lady that has been on the grind for close to a decade. She is playing in an industry that the world takes seriously but one of those that Nigerians have refused to pay attention to – COFFEE
The joke we share is that one day, she will be the Queen of Coffee in Africa and I will be the King of Tea.
Princess Adeyinka Tekenah is the CEO of Happycoffee. An indigenous coffee brand.
Globally, coffee is a $104bn market. Cocoa on the other is about $43bn
Global revenues from Coffee in 2022 is in excess of $400bn
The potential is staggering but as usual, we only see it on paper.
If we pay a fraction of the attention that we give to cocoa to coffee, we will unlock significant value.
According to the Centre for Agriculture and Bioscience International (CABI), a United Kingdom-based organisation, Coffee is a source of livelihood for more than 12 million households in Africa.
Over 38% of the population of Burundi, 23% of Tanzania, 22% of Uganda, 17% of Côte d’Ivoire and 14% of Ethiopia, for example, depend on coffee farming. However, Nigeria has not been recognized since the crop production has, for over two decades, been on a downward spiral.
There are two coffee varieties in Nigeria – Arabica and Robusta. Arabica is grown on the Mambilla,Taraba State; Jos, Plateau State and Obudu in Cross Rivers State.
Robusta is produced in Abia, Osun, Ondo Ekiti, Kogi, Edo, Plateau, Kwara, Ogun, Oyo, Benue, Delta, Nasarawa, Niger, Kaduna, Lagos, Rivers, Ebonyi and Enugu states.
In 2015, miffed that though Nigeria grew coffee, people were drinking imported products, Princess Adeyinka launched Happy Coffee.
From the pop-up café, the company started bagging its house blend, which is freshly roast coffee from farmers. She is among a new breed of entrepreneurs hoping to cash in on coffee. They are betting that wealthy Nigerians will cultivate a cafe culture that can also spur consumption of local crops. She is supporting research across the industry supply chain, from the farm to production.
I think I will not be out of place to say that we are the source of our problems.
We so badly want Nigeria to get better but we hate everything Nigerian.
It like stabbing one’s self and crying out at the same time.
One time, when we were in one of the markets activating for our baby food, a distributor boldly told us that he doesn’t deal in local baby food. He only sells foreign imports. The Irony is that the same dealer will go on social media and lament that our FX rate is unfavorable and that there are no jobs.
I digress but you get the point
Princess Adeyinka has taken on the challenge of opening up an industry with potential. What we SHOULD do as Nigerians is support her by buying her products. We are working together to roll out a product that will revolutionize the coffee industry in Africa
You can support her by making sure that Happy Coffee is an option for guests in your homes and offices. We must not just buy Happy coffee; we must promote it and give constructive feedback. This is how countries grow indigenous brands to become multinationals.
This charge is not for just Happy Coffee – it is for all Nigerian brands that are produced locally. Brands that source their raw materials locally and employ Nigerians in their factories.
That is TRUE Patriotism.
Patriotism is not about going on social media to rant and lament / publicize the negatives of our country.
When you buy from a local brand that manufactures and sources its raw material locally, you are not only reducing the pressure that imports put on our foreign reserves, you are helping that brand keep its doors open, creating jobs and empowering local farmers that grow the raw materials.
I have heard people say that Nigerian products are substandard – A very valid argument indeed but the truth is, most standard brands today started with substandard products. They relied on the patronage and feedback of customers that believed in them to improve by investing in R&D. Why should we be different.
Don’t just buy from a local brand, give them feedback that will help them improve.
Enough with all the lamenting and complaining. We need to start doing what needs to be done to see the result that we desire.
For the purpose of this piece, I have deliberately left out politics and leadership. I am not blind to the fact that leadership plays a huge role in these things. We can fix leadership with our PVCs and by holding our leaders accountable. We do not need our PVCs to patronize and promote local brands.
USMAN IMANAH
Moving from Hobby to Company: JustGraceys Skincare
2 months ago, a friend of mine called to ask for a favor. He wanted me to speak to his friend’s wife – Grace.
Grace makes organic soaps and according to him, she is very good at it. He had met a couple of friends that had testified to the efficacy of her soap before he tried out for himself and he too has been won over.
So you dey bleach? I teased.
You no serious. Na every locally produced organic soap dey bleach?
He went on to explain that Grace, based on her principles had refused to venture into bleaching soaps. Not that I have anything against people who bleach their skin, but I was impressed that she could stand by her principles. These are the type of people I like to meet. People that are not all about the money.
“She just needs to be guided on how to make sense of it all” he continued.
My friend knows me well. He knows that I am always open to working with SMEs in the real sector. Especially those creating products from locally sourced raw materials.
He gave her my number and she reached out to me on whatsapp. It took a while to align schedules but we eventually met. She came to our office at Yaba about 2 weeks later. I was running late but she waited patiently
When I met her, the first thing that struck me was her face. It was smooth and glowing. She is very light skinned and these days it could be difficult to tell whose complexion is original and which is enhanced. But for one of the first times in my life, I could easily tell that this her yellow is “factory fitted/follow come” as our people will call it. She had a glow that is natural. The kind of glow that you only get after your graphic artists had done some magic editing on photoshop. Her skin was flawless and she really looked good. She also looked very young and to think that she had teenage kids. She didn’t need to tell me about the efficacy of her products. She was a living testimony that her organic soap works.
She told me about her business. It started from a personal need. She and her husband had sensitive skin and they had gone from dermatologist to dermatologist looking for solution to no avail. She was pushed to research on her own, she learned how to formulate and was able to develop something that worked for them.
Then she formulated for her kids.
Then family and friends who saw the improvement on her skin, started to ask for the secret to her youthfulness. She was always happy to formulate for them.
Then they asked for more. She obliged
Their friends asked for and she obliged and by word of mouth, the demand increased and she was forced to start asking them to pay. And they were happy to.
The classical entrepreneurs’ story
She set up an Instagram page for the business and been promoting her product but she knew that she wanted more. She loved what she was doing, she was very passionate about it and she was getting repeat sales, but she knew that she wanted more.
I could tell that she loved what she was doing. I could see that she had a working product. But I could also see that she was not making any money and although she was selling her products and she sells out, she hadn’t moved from having a hubby to being an entrepreneur.
All the ingredients are there. All that was needed is a chef that will mix them and make magic. I am already thinking that I want to be that chef
I had been listening attentively without interrupting. I wanted her to pour her heart out so that I could understand what she really wanted for the business. By the time she was done, I could tell that there was potential enough to make a winner.
“Grace, what you have here is commendable. I am really impressed. I don’t even need to try your product to tell that it is good. The testimony is on your skin. Thankfully, you are wearing a sleevless top so one can see the evidence of your work. This is the first thing that I always look out for – a product that works. A product that solves a problem and evidence that it does”.
She was her own POC (proof of concept)
“But Grace, you need to decide what you want for this business and there are 3 options. I will explain using a barber.
There are 3 men- all barbers and all equally good and passionate about giving haircuts.
The first one is so passionate that he will cut peoples hair for free. He doesn’t mind because he loves cutting hair. In fact, sometimes he feels that he should pay people for cutting their hair. Success for him is the satisfied look he gets from people that come to him for a haircut after he is done. This man has a HOBBY or NON-PROFIT. This was you when you were happy to formulate for people for free. There is nothing wrong with this if you have some other source of income or funding. But if you don’t, SAPA will eventually become a key member of your family
The second man also loves to cut peoples hair but is not willing to do it for free. In fact, he set up a barber shop and resumes there every day and charges people a fee to cut their hair -day in day out. And because he is a very good barber, a perfectionist, he alone cuts his customers hair and over time, his customers will not allow anybody cut their hair because he is the best. This man is SELF EMPLOYED. He might make money, but he will never really have the time to enjoy that money and he will most likely never be able to expand that business.
The third man is also passionate about people’s hair. So passionate that he gets a shop, employs barbers, trains them and creates a process for them to follow so that there is consistency in his offering. He spends his time getting new customers and promoting his barber shop and as he makes more money, he sets up more barber shops and employs more barbers. Over time he employs a team to market, train barbers, manage his brand, handle customer service and HR. This man will eventually become a millionaire and is able to go on a vacation and still make money because he has a Haircut company.
Notice that all three offer the same service. The only difference is how they are set up.
So Grace, which of these men are you and which of them do you want to be?
She had been listening wide-eyed and I could tell that she was excited
Grace: “The second man is where I am but I want to have a skin care company”
Me: “Well, I don’t think so, I think you are somewhere between the first and second man.”
Grace: “Why do you say that, I already ask people to pay for the products”
Me: “I can already tell that you have not properly done your costing and you are most likely running at a loss”
Grace: How is that?
Me: Well you operate from home and you use free power and your personal equipment on a small scale so you naturally will not factor that into your costing. You also will not factor in your time and intellectual property as well. If these are done properly, you will realize that you are most likely still the first man.
I could feel her morale dropping
Don’t get me wrong Grace. You have a good business. You are on the right path.
I went on to share the story of Precious Akele , MBA.. a friend since 2011. Precious is CEO of Maya Organics Limited and has done very well for herself.
“At some point, I will get you to speak with her but for now, I need you to have an open mind and be ready to give it your all. Is that something that you can do?”
Her smile of relief said it all. I could see that she was inspired
I went on to share with her the 3 ingredients that I personally look out for when I talk to small business that create products. The baseline that (in my opinion) must be met for an enterprise to be worth of my time and energy.
- A Product: A working prototype. It helps if the driver of the enterprise is a user and we can see the testimony on them. You cannot be an Orobo and be selling weight loss tea
- Demand: People must need this product. It has to solve a problem that is big enough for people to want to pay money for it
- Economics: When you combine your raw materials and manufacturing process to create your product, and the factor in the cost of sale and other associated costs, the economics of the entire process must make sense both at micro and macro levels.
For Grace, I could tell that 1 and 2 are sorted. So, I told her to go and work on 3. I could tell that she was excited. She told me that for the first time, she could see that this would be something big and that she will not disappoint.
The story of MAYA Organics Limited inspired her.
Funny that both of them could pass for sisters.
Once you are done figuring out the Economics, we will move forward to SKU sizing, Pricing, Package design, Regulatory approvals and route to market.
The more I think about it, the more excited I get. I am optimistic that Grace will do big things.
There are many talented Nigerians out there doing amazing things. Many of them just need to be guided. Some actually just need to speak to people that will understand their journey and encourage them.
Doing business in Nigeria is like climbing to the top of Mount Kilimanjaro. The process is grueling. The elements do not favor you and you will almost always choke on your problems. But if you are able to find the right guide, talk to the right people and keep on the path, no matter how tough it is, you will eventually get to your own Uhuru. And trust me, the view from Uhuru is AMAZING and worth it. I know. I have personally seen that view from the top of Mount Killimanjaro – this is why I am relentless at getting to the Uhuru of my own business.
It was in 1992, towards the end of October. 6 weeks into resumption at Nigerian Military School, (NMS) Zaria. Life as we knew it had been altered forever. Things changed so fast that we had almost forgotten what life was before military school.
The first 2 weeks of resumption was bliss. We had resumed ahead of the old students for what was known as a “Cadre course”. A crash course that was meant to bring us up to speed with basic military knowledge and traditions so that when the school resumed fully, we would not be new to activities and nuances. Talk about fattening the lamb before taking it to the slaughter house.
We were not alone though; we were with some final year (class 6) students (boys) that had also come for their own cadre course – except that theirs was to prepare them to take on appointments (what is known as senior prefects).
These “appointment holders” were nice to us. They laughed with us, played with us, gisted with us and made us feel like we were in some private school.
Some casually warned us that “parade will change” when school resumed, but none of us really believed that it would be that bad. They did not prepare us for what was coming. Many of them made us feel like all was well when actually, it was the calm before the storm.
And then the rest of the school resumed.
Everything changed
We realized that the class 6 boys that we had been mingling with were LORDS and we were CRABS. Very far apart in the food chain.
We saw SHEGE!
And every time we thought that we had seen it all, the SHEGE was tuned up a notch higher until it got to SHEGE PROMAX- then they would rinse and repeat.
I must have received more than 100 knocks and slaps cumulatively on the day they resumed. One of the such slaps made me appreciate the level of research that Disney does in producing their Tom and Jerry series – You can actually see stars and hear birds chirping if the slap or knock is intense enough.
But back to that fateful day, 6 weeks into our resumption and one month post full resumption. It was durbar. A durbar is like a townhall meeting with the commandant. All boys and staff must be present for his address. Feedback will be requested but whether it was expected is a different kettle of fish.
Everything went smoothly.
The commandant welcomed us. Shared some updates. Motivated us. Then asked for how we were faring and if we had any issues.
Everybody kept quiet. And all would have been well if the devil had not decided to use one of us.
“Excuse me sir…” he raised hand
There was tension in the room. Everybody froze. Over 500 eyes shifted to this unfortunate scruffy looking crab. The silence was deafening. If only he listened to the eyes that were staring at him. I remember hearing one of the class 2 boys behind us saying “Shieeet” under his breath
“Speak up young man” the commandant said. I think he was more curious to know the crab that displayed such confidence. I am not sure.
“Excuse me sir, why don’t they all us to bounce (walk) on veranda.”
Each company or hostel had a veranda and a quadrangle. Junior boys (Class 1 to 3) were not allowed to walk on the veranda. Junior boys were not even allowed to walk. But this was like the least of our problems. I didn’t think that it was an issue but apparently, this crab thought it was
I cannot remember how the commandant reacted.
What I can never forget and why that day is memorable however is the Job(punishment) that we all served afterwards and how it was cascaded down the rank and file. We had the effrontery to open our smelling mouths at a commandant’s durbar.
The punishment had nothing to do with the school authorities. It was from the Boy RSM (Headboy) and Appointment holders and it cascaded downwards. The punishment was for failure to have groomed the crabs enough to understand that we were to be seen and not heard.
The appointment holders first dealt with the class 5 boys. The class 5 boys unleashed their venom on the class 4 boys. While classes 1 to 3 were handled by Regimental Provosts. The provosts were every junior boy’s nightmare.
One thing that struck me though and this is at the core of military training and the basis of a life lesson that we all learned – is the fact that at no time during this punishment was the culprit alone singled out.
We all served our equal share. It was blanket punishment.
One for all – All for one.
And this has always been the tradition.
One person can get the whole squad into trouble and as a set, you were always as strong as your weakest link. This made it easy for us to bond despite our different backgrounds.
This bond will follow us through the years. It is the reason why Exboys (Alumnus of NMS) are very close to each other. We went through difficult times together in our formative years and had to work as a team to survive and thrive.
30 years has passed and this bond is still strong.
Last month, our course mates who went on to be members of the 51st Regular course in the Nigerian Defense Academy were promoted to the ranks of Colonel and Navy Captains or rednecks as we call them. As with military tradition, a day was set aside to decorate them with their new ranks and it turned out that 3 of our course mates in the navy were to be decorated in Lagos. That day, at NNS Beecroft. Apapa, we gave them a show. You needed to see the applause that followed when each of our course mates was called up to be decorated. We were like randy men cheering topless model doing a catwalk. We would clap, cheer and whistle as their citation was being read
The FOC (Flag Officer Commanding), upon inquiry, smiled because he understood the clapping sequence and rhythm because he is also an Exboy. That is probably the reason why we were not bundled up and locked up for disturbing the peace with our excitement. That is the kind of show of love that comes with having a circle of friends with whom you have walked through fire with.
Last week, one of my course mates and arty man – Adewumi Mobolaji was nominated for Mortgage bank MD of the year and his company, Abbey Mortgage Bank Plc was nominated as Mortgage bank of the year. He was up against 2 other contenders. Truth is, Abbey is easily the oldest and biggest mortgage bank in West Africa with over 30 years heritage listed on the NSE but the prize was open for the MD and company that could pull the highest votes.
Immediately the news came out, exboys swung into action. You need to see the level of mobilization. My set – the 40th POP (Passing Out Platoon) organized quickly – with one of members taking on the role of campaign manager and started to mobilize our individual networks.
Military officers pushed their course mates and subordinates. Some even appealed to their seniors.
Professors and Lecturers campaigned to their students and colleagues
Those in Government agencies mobilized their colleagues
MDs and CEOs cajoled their staff.
Even diaspora community was not left out
University alumni networks, friends, families were all rallied to push the votes for one of our own.
We were pushing people to vote and demanding for screenshot as evidence. Our campaign manager asides from mobilizing was also tracking the votes. At a point it went from being a 40th POP campaign to being that of the entire Exboys’ community campaign.
A member of 77 set passed the message to his network. NMS 77 will mean that most of my classmates were not conceived when he got into NMS. That was the level of “all for one and one for all” that was came through for Bolaji.
At the end, even though it was keenly contested – He had the highest votes. At least at the last count when voting was closed. To us, regardless of what happens afterwards, it is a Win. He won.
It was a win for all Exboys.
I guess that the blanket punishment that we served 30 years ago is eventually yielding benefits, right?
Wrong!
If you think that every Exboy or member of the 40th POP that has needs to mobilize support like Bolaji or the Newly promoted officers did will automatically get it then you are wrong.
The truth is that many of our members, including Exboys, will never be able to garner this level of attention or support, if any at all. Nobody will even attend their wedding or even turn up for them on a Friday night to drink and eat catfish.
Don’t get me wrong. What we learned and experienced at the Military School plays a part in how close we are but it doesn’t guaranty any type of support or turn up in your time of need.
Some people may expect and be disappointed when they believe people should help them solely because they were classmates or grew up together. They will always be disappointed because you can only draw from what you have invested in
Bolaji and the freshly minted rednecks did not get this level of support because we served blanket punishment together 30 years ago.
They got this level of support because over the years, they have built up what is known as SOCIAL CAPITAL
This is the cruxs of today’s write up
Social capital can be thought of as the potential ability to obtain resources, favors, or information from one’s personal connections. But this can only happen if one has invested/ made deposits into their connections’ emotional bank account. And just so that we are clear, social capital has got nothing to do with throwing money or giving expensive gifts to buy peoples friendship.
Because the truth is, how you make people feel is more important than what you give them.
Social capital is investing time and emotions into the things that matter to people. So Bolaji and the newly promoted officer will turn up for events/ hangouts even though we know that their schedules are super tight. They will respond to WhatsApp messages, pick up the phone, listen to you, attend your events, like your Facebook, Instagram, and LinkedIn posts, patronize, promote, and support your business, and the list goes on. They do this not just for exboys, but all the circles that they have a leg in.
There are people in life for whom you will go the extra mile, and those for whom you will not lift a finger. When you think about it, the ones you will remember are the ones who have touched or impacted your life in some way.
Social capital is very important, It gives you leverage and can opens doors for you.
Unfortunately, you can’t fake or buy social capital. You must invest your time and emotions.
And it is never too late to start.
So start today to be more intentional about how you treat your connections and people in general. Be a part of their solution, do not amplify their problems in any circle you find yourself then see how your social capital will grow and very soon, just maybe you too will have people fighting your battles when the need arises.
If you run a google search for “Salary is the bribe quotes”, you will get about 33,600 results in 0.33seconds.
Salary is the bribe the employers pay you to forget your dreams.
For years, I listened to motivational speaker after motivational speaker vilifying employers and their establishment and painting career employees as spineless individuals who are unable to take risks. I started out always wanting to be an entrepreneur but for some strange reason, I just found myself progressing in my career. Some people say its my attitude to work, some say it’s the can- do spirit but the more I moved up in my career, the more I wanted to leave to run my own thing. I was finally able to transition in 2020.
These days, when I meet former colleagues, the conversation is mostly about how they would love to be in my shoes, about how they want to quit their 9 to 5 and transit to entrepreneurship like me and how their job has held them back from accomplishing their dreams.
Well, this was me back in the day so its OK
But if you are reading this write up and wallowing in self pity about how your job is holding you back, please STOP IT! Do not let anybody make you feel like a second-class citizen just because you chose a career path or to serve someone else. Don’t allow anybody to make you feel like you are wasting your time.
Don’t get me wrong. I still believe in entrepreneurship and setting up, running and owning a business as the natural progression after a career as an employee but I do not think that a 9 to 5 is a deterrent to achieving your goals.
I do not believe that a Salary is the bribe that they pay you to forget your dreams. On the contrary, if you play your cards right, you should be grateful to your employer for a tuition free MBA and an allowance while you are at it.
Okay that may be going too far but hear me out
When I resumed at Stanbic IBTC in January 2014 as Corporate Communication Manager, I didn’t know what to expect. I had been told that Stanbic was not like other Nigerian banks and that the culture was a healthy one – and indeed it is but coming from my previous life as Public Relations Manager, Samsung West Africa where I would travel to CapeTown together with my MD Brovo Kim, and Management team for a phone launch and we would party together to “Uber gangnam style” all night to a commercial banking environment was a huge culture shock. I struggled to adjust. The decision-making process, the size and complexity of banking operations was on a different scale. In Samsung there was Mobile, IT and Electronics – Stanbic IBTC on the other hand, had 11 subsidiaries, each with its Chief Exec and Management team and numerous departments in addition to shared services in Nigeria. This is asides the matrix system and manager that one had to contend with from South Africa. I struggled to connect the moving parts but could not and it showed in my performance.
Then in 2015, the organization decided to upgrade its core banking software (I forget the version now) but it was a big deal. An enterprise-wide project that had people seconded from different parts of the business as this core banking software was the backbone of the bank’s operations. It was like the nervous system of the bank.
I was seconded to this project as communication lead.
I felt like an outcast. The project was a make-or-break one. If successful, we would be heroes. If it failed, heads will roll.
I resumed at the project office with mixed feelings but when it we launched the project officially under the leadership of one of the most amazing leaders I have ever met – Wole Adeniyi, I started to meet and make friends with great minds like Wole Adesiyan, Ruby Onwudiwe, Ehia Erhanor, Solomon Ayodele, Cletus Imimion, Vivian Aigbe, Tunde Majiyagbe, Odinaka Ikejigbe, Victor Adewusi and a host of other great personalities from different parts of the organization.
Being at the centre of project communication allowed me to meet with and rub minds people with and understand how the different moving parts of the project and by extension, the organization worked. My friends from the project were always happy to answer questions on the organization from operations to risk to audit to sales to finance to admin to innovation to financial control to investor relations.
In the end, the project was hugely successful. We all got recognitions and I was promoted but best of all was the priceless opportunity to understand systems and make lifelong friends. One way or the other, these learnings became useful in setting up and running Friska.
The opportunity to learn how a system works is one lesson that every employee should be grateful to their employer for. The opportunity is there but most employees will not take it. They will rather do their work and go home. I have seen many talented people focus on only their role because they do not want to do more than they are paid. In their selfishness they lose the priceless opportunity to understand how a system works.
A study of some of the most successful individuals showed that they all had this skill in common -the ability to detect, understand and replicate patterns. But they only truly became successful when they were able to create systems that automated this process.
Systems run everything
Human beings are made up of systems
The earth is made up of systems
A system is what differentiates a roadside shoe maker and the owner of a shoe making company. The same output but different levels of operation.
The ability to detect patterns, understand them and build systems that create them is the bedrock of any great organization. You can learn how to build systems from the best business schools but you will never really get it first-hand if you don’t immerse yourself in a working system.
Dear 9 to 5er. Instead of wallowing in self-pity and blaming your job for holding you back from your dreams of becoming the next Elon Musk. Focus on understanding the systems that run that organization.
Make friends across departments. Ask questions
Understand how Admin, Operations and Sales work together to deliver value to the customer. If you are able to understand this and apply it to any side hussle that you decide to pursue, you will one day feel guilty for ever collecting a salary from that employer.
The Dymstification of the Marketing Guru – Usman Immanah weighs in
This is largely true but let me add that it depends on what leads the organization and who is perceived to be important and how a marketing department is perceived.
In FMCGs and Telcos, the marketing team is not perceived as a cost center. The head of Marketing is more powerful and seen as a driver of business. His activities drive sales. In fact, in some FMCGs brand managers have sales targets. They work closely with their sales reps to get insights from outlets and jointly plan activations to create awareness and boost sales, the sales and brands manager typically speak the same language and you can easily draw a straight line between a marketing campaign and a spike in sales. In such companies like Coca-cola, Guinness, etc you can even plan a promotional campaign and see results immediately. The career path for a brand and marketing person can go as far as CEO. These types of organizations are marketing-driven
Financial Services on the other hand is different. In banks, people often confuse the sales team and the marketing team. They are as different as night and day. Financial Services is more Knowledge and Operations driven. Even the sales team does not have as much influence as the operations and probably investment advisory teams. And because the customer buying decision pattern for financial services is different from that of FMCGs, it is very difficult to draw a straight line between marketing activity and sales and increased profitability. Hence in this sector, the marketing team is seen as a cost center. It also doesn’t help that many of the professionals in this team do not have finance backgrounds and hence do not speak the language of the business.
It will take a lot to get a typical MD that has an accounting background to appreciate branding and how it relates to business growth and profitability. This is because he thinks in naira and kobo. Profit and loss. Assets and Liabilities. An accountant has an Analysts brain. They don’t deal in intangibles.
You might be able to convince some of the bank MDs to come on board because of your personal brand and network and because you have a track record If you doubt me, stylishly ask them to explain how they feel that your event will grow their bottom line.
Ideally, when a typical finance background MD sees a proposal, they send it to the sponsorship team to advise. Advise means that they want you to justify the spending. Many do not want intangibles. They no longer want to hear increased Awareness, brand loyalty, etc because these are not metrics that can be captured in a financial report
At best you come with a positive Brand Health Tracker report.. but if the bottom line of the business doesn’t grow along with the brand growth, you that presented that report will start to look like a circus clown
Show me a financial institution where a Head of Marketing can grow to be CEO.
It is only in recent times that we have seen the Heads of these roles grow beyond senior Managers to be AGMs. I think Stanbic IBTC and Access Bank are the first few that have done that.
So like Edgar said, if you are looking for sponsorship from a brand that is not marketing-driven or retail. Just get the CEO or chairman of the board. From experience, I can tell you that the marketing team can create justification for just about anything if the buy-in is already there
But if the buy-in is not already there and your request comes from the marketing head – then the MD or ED will ask how the activity can increase profitability. He will expect the Marketing Head to explain in empirical terms, and if they are not able to sign a blood oath that it will, then it falls flat on its face. Many heads of Marketing know this and are not willing to go on that ride. The nice ones will ask you to get it to come from the top so that they can provide justification.
So the dynamics of the organization matter. My experience in Samsung (Marketing driven) was totally different from my experience at Stanbic IBTC (Knowledge and Operations driven)
This is not to say that there are no sponsorship requests that go through the right channel. There are. It has to do with alignment with the brand and also timing. In my time at the sponsorship desk at the bank, I received more than 50 proposals on average per day. Sometimes I’d receive more than 300 emails in a day.
So you can see how it can be difficult to present all. You want to push only the ones that you can easily justify. Sometimes you don’t want to push anything especially when you see that the organization is struggling with growth.
The Deer tick is a black-legged tick that needs blood at every stage in its life cycle so it finds a host, piggybacks on them and feeds on their blood. But instead of being grateful to its host, the tick infects it with a disease that eventually leads to the host’s death.
This type of Parasitic relationship is very common in nature. In fact, the mosquito is a more common example. But not all relationships in nature are parasitic. There are relationships – Commensal where the benefactor does nothing to or for the host and the best of them all – the Mutual ones, where both parties benefit from each other.
Last year, I was called to serve on the board of an Agribusiness and Real Estate company. It was a tough year. The real estate arm of the business had titles to lands but could not develop because people weren’t buying. The pandemic had hit hard. At some point, we even had to let go of some staff and restructure the operations. At one of our strategy sessions, when the economy started to open up, we decided to commence development on some of our real estate assets to unlock value. We would need a team to handle the project from development to sales. It looked good on paper.
The only challenge was that we were not willing to incur the overhead cost associated with hiring and managing staff. We didn’t have the resources. We were spread thin. It was a chicken and egg situation. And because this particular property was not in a prime location, joint venture partners weren’t willing to work with us. We literarily had to try to make omelets without breaking eggs.
Some weeks later, a friend of mine from way back came visiting. He had worked with a real estate development company for 10 years. He had well-rounded experience in the industry. From Business development/ sales exec to the site manager to project manager. He had paid his dues and was looking at starting out on his own. He came to discuss his plans with me. He told me that he had built a reputation for himself in the real estate space and has clients that trust him.
He had the network to market any development project. His only problem was capital or property to start with. He had a registered company and was about to resign from his current employer and was not ready to work for someone. I listened with a straight face as he went on and on but deep down inside- my heart was smiling and saying – Baba God, I dey see your hand.
This was a typical case of – Person wey wan die to meet a person wey ready to kill Amit was a perfect fit. In fact, a marriage made in heaven. I could already see the deal in my head before he finished talking. I did the introductions and 3 months later, actually, a few days ago, in a small signing ceremony, we appended signatures on the agreements before our lawyers and witnesses. His company will handle the development and marketing of the property. All parties got what they were looking for. A mutually beneficial relationship. A win-win for all.
As an SME, it is very important to review your relationships with your partners. Every relationship falls within the 3 types in nature. Don’t get it twisted. The business environment is like a mini food chain. You need to understand the pecking order and choose your position. In any transaction or engagement, you must be deliberate about the type of relationship being forged. A mutually beneficial one is best because a win-win always leads to an increase for both parties.
I was in a sales training last week where the facilitator talked about customers/clients that ask for discounts. He advised that we never give a discount without securing a testimonial or a referral. That is being deliberate about the dynamics and outcome of a simple transaction. As a business owner, you need to be alert to opportunities. You don’t have to wait on them to come to you.
You must train yourself to always take 360 degrees look at every encounter or transaction and keep an open mind. You never know where the opportunity will come from. Every meeting, encounter, or engagement happens for a purpose. Your job is to find the purpose and see how you can rewire it to serve your purpose. Towards the achievement of your overall vision.
If a relationship is going to be commensal, you are better off being the benefactor. And while I do not support or recommend a parasitic relationship, if you ever find yourself in one, make sure that you are not the host that dies off at the end.
Yesterday, I was in my office trying to figure out how best to structure a couple of ideas that I had into one single flow when a call came in. It was from a close friend of mine – Orighoye or OY for short. A close friend and fellow entrepreneur. She is not just any type of entrepreneur, she is the “never say die” type. I had sent a link to her to apply for a “women-only” program in December. I actually sent it to a couple of female entrepreneurs. Many of them foot dragged and spent weeks over processing it. OY applied immediately. She didn’t procrastinate, she didn’t overanalyze, she just applied. The call was to inform me that she had won a pitch competition on the program. It came with a cash prize of one thousand five hundred dollars.
I was very happy.
She was grateful.
We couldn’t really talk for long because she was still on the zoom call. She just wanted me to be the first to know.
In 2009, OY left her budding 8 years Nuclear Weapons Specialist career with the United States Airforce to come pursue her dreams – To run a catering business in Nigeria. A typical Nigerian family will blame village people for this switch but luckily, hers was a supportive one. She had gone to culinary school in the US, mastered the art and relocated to Abuja to set up the business. Business didn’t quite pick up as expected in Abuja so she moved to Lagos where the population and parties were. Lagos was better. She quickly established herself and started catering for multinationals and corporate organizations. Then she set up a restaurant at the heart of Yaba serving fresh – order to eat meals and the struggle started. Customers weren’t pouring in as expected.
The food was good
The ambience was on-point.
The Menu was rich.
But the customers weren’t pouring in and for the life of her, she couldn’t figure out what to do. Business was bad.
One day, I visited the restaurant to try it out for myself. It took 20 minutes for me to get my meal. When I complained, I was told that it was being prepared fresh from scratch. It was very easy to see what business wasn’t picking up. It was the location.
Yaba is a middle-income part of Lagos. People in Yaba will drive to the highbrow Victoria Island and Ikoyi for such services. But in Yaba, what they wanted was an affordable QSR (Quick Service Restaurant). They were not ready to pay premium in Yaba. I looked at all the successful food businesses in Yaba- they all have one thing common – They serve it As e dey hot
It can be very difficult to see the flaw in your business model if that business is something you are passionate about. As smart as OY was, she was blind sided by this fact. I quickly called her and told her what the problem was but as expected, her coconut head will not allow her to see reason over the phone.
I remember the heated argument when we had a face to face to discuss the matter. I was still in paid employment then. I told her that the location is a miss match for model. And that she will not make the kind of money that she was looking for with the approach. It was like a strategy session. She was adamant. Understandably – seeing that she had invested money to set up the place, was in debt and could not even dream of relocating to any other location – especially if it was highbrow. I couldn’t even suggest the regular QSR model to her. She would have bitten my head off.
One thing she was clear about was the vision she had for her brand. She wanted her business – Nylah’s to be a household name. She wasn’t doing all this to be a pop and mum shop. She wanted to scale at some point.I told her that as long as her income was tied to her time, in this business, it will be difficult to make a lot of money or to scale. She was furious. We ended that session without any headway.
I am of the opinion that if the value that a business creates is dependent on the availability and time of its driver, then it is not full-blown entrepreneurship. It is Self-employment or Employment 2.0 because it becomes very difficult or expensive to scale.
One year down the line things were worse. She asked that we have another session and I agreed. I made it clear that I still wasn’t convinced that the model (Catering and QSR) would make her the type of entrepreneur that she wanted to be. This time, she agreed. At this point things had gone from bad to worse and she was almost contemplating packing up and relocating to the US. I told her that I saw her as an entrepreneur that had a food product.
Luckily, by that time, she was already producing bread, granola, and lemode to augment her income at the restaurant. So we agreed to package the bread and granola properly and apply for NAFDAC approval. This was in March 2019. We started the process and by August 2019, she got the approval and NAFDAC numbers. We processed her barcodes and repackaged the products and she was in business – skeptical but hopeful. She was still in the food business, but not just how she had envisioned it.
I remember telling her that once she gets her NAFDAC, she would stop accepting catering jobs. She smiled and told me that catering is her passion. She would always cater when the opportunity comes.
In late February 2020, just before the lockdown Orighoye called, and with tears of joy, told me that Shoprite had agreed to stock her granola and bread in all of their outlets. The Shoprite order opened a flood gate of outlets that reached out and started retailing her products. The next time we spoke, her problem was different – money to fund the orders and buy bigger equipment to scale.
If she hadn’t pivoted before the lockdown, she would have seen pepper!
Today her products are in more than a hundred outlets and her business is profitable. Her products were featured on CNN through one of the outlets that stock her products. She has been invited to speak on Radio, TV, and at Entrepreneurship events.
If you are an entrepreneur reading this piece, there are 3 things I want you to take from this write up
- Ideas are a dime a dozen. Anybody can have ideas. You can get ideas online. What really matters is the tenacity that you put into execution.
- You need to separate passion for the business and the business of the business. You can be in the right industry but with the wrong model. If you cannot be objective, seek other people’s opinions. It’s not about what you love doing – it is about what the customer is willing to pay for
- Great businesses don’t always start out perfect. Stay focused but do not be afraid to pivot when the need arises.
In 2009, the world was introduced to blockchain technology with the launch of Bitcoin. But things were very different then. Technology was very limited, compared to what we have today. Facebook was still young and Blackberry was the only smartphone available. Access to finance was limited to banks and a few other players in the financial services sector and loan sharks. There were no fintechs or technology enabled peer lending platforms available.
If you were an entry to mid-level corporate executive, your only source of credit would most likely be the bank in which your salary account was domiciled.
When the bank that held your salary account stopped honoring loan requests from staff of your organization, then you knew there is a big problem. You were left with loan sharks.
That was the situation my colleagues and I found ourselves in 2009.
The bank that housed our salary accounts stopped honoring loan requests from our organization. The bank also put a cap on what its own staff could borrow, making it almost impossible for most junior staff to get access to reasonable credit.
If you think that salary earners were having it bad, small businesses that did not make a sizeable turnover and were not really attractive to the newly capitalized banks were getting it even worse.
This might not have been a problem for the major players in the financial industry, but it was big enough for a couple of young visionaries to build a business around.
My earliest recollection was one late night in mid-2009. We were working late as usual. It was on the 4th floor of a leading Investment banking outfit on Lagos Island. Nonso, who was a technical assistant to one of the executive directors, now CEO of VFD Group, had called me to his office, which was on the same floor as mine. They (he and a couple of friends) had been able to put together a business model around the “access to credit” problem and needed some form of identity – a logo to represent the business. I sat down in his chair, in front of his laptop, and with him and his colleague by my shoulder, quickly put something together on Microsoft word. It was a yellow and green circle overlapping each other. It was tacky but good enough.
I remember Nonso talking to me and a couple of colleagues about investing. Many of us didn’t see the vision. I remember some of the early meetings. There was no office so we used Federal Palace Hotel. Over a sandwich and soft drinks, Nonso, supported by Niyi and Bolaji would articulate the vision. They were so audacious in their goals that I can bet I was not the only person who thought they were hallucinating.
They raised capital from friends and family and started lean. Everything was limited – except their vision. They didn’t have a borrowing license in the first 3 months they started so they filled the gap by creatively structuring a lease buy back arrangement where you borrowed money based on an asset. Actually, that was the form of security they could get to de-risk the lending.
In very simple terms- You sell your car to them and buy it back gradually. In the third month, their borrowing license came through – covering only Lagos State.
They grew the business brick by brick and today, VFD has grown and has within its group, a microfinance bank, an asset management company, a real estate concern, a mortgage bank and a host of other businesses.
On April 16, 2021, BusinessDay published a story on its website – VFD Group Gets SEC Approval for Proposed N4.13bn Rights Issue.
A friend of mine sent the link to me and asked “Where them they see this money?” He couldn’t wrap his head around it. How Vbank has managed to get Donjazzy and a host of other A-list celebrities in its corner.
There was a time when the group operated without an office. There was a time when all the key players had to hold regular jobs because they couldn’t afford to do it full time. People don’t see this side of the story. They don’t want to see this side of the story. I wasn’t ready to go into history mode to school this friend. I desperately wanted to but a voice deep down inside spoke to me – Resist the need to shalaye.
I heeded the voice. My response was short. You don’t wake up and become a butterfly; growth is a process. Big Businesses start small.